How do I return an item?
Return Merchandise Authorization:
To return an item, you must first request a Return Merchandise Authorization (or “RMA”) number. To obtain an RMA number, please call 615-962-8291 provide them with the following information: original invoice number; part number; quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RMA numbers will only be issued to current customers. All returned product has a 10% Restocking fee.
-Any parts that have been installed will not be accepted as new returns - Under any circumstances
Unauthorized Returns: Items returned to Full Force Diesel without a valid RMA number will not be processed. Full Force Diesel will not be responsible for unauthorized returns.
After you get an RMA you may print the return form below to send in with your return. See PDF Forms for a return form in the main menu sidebar.
Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees. Please allow 10 business days from the date we receive the returned product to process the RMA and issue the appropriate credit.
Full Force Diesel cannot be responsible for order cancellations. Because of the volume and speed of the order processing, it is impossible to stop an order once it has been processed. We will attempt to pull it if it has not yet been loaded for shipping. Otherwise it will have to be handled as a return or intercepted shipment, with applicable fees passed along.
Non Refundable Product
No refunds on installed product. Any purchase made custom to your vehicle are considered non refundable such as tunes, injectors, a valve body, but not limited to these items.