3/8/2018
Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Full Force Diesel shipping insurance is a hassle-free solution that puts you on the fast track to resolving a lost or damaged package claim. There is no application process, simply select shipping insurance in the shopping cart and you are protected. Shipping insurance applies to all products on your order and covers all tracking numbers associated with the order. Submitting a claim is simple, contact a Full Force Diesel customer support specialist will respond within 1 business day to finalize the process.
COVERAGE DETAILS
This coverage insures the package and its contents against damage or loss from any external cause while in transit from Full Force Diesel or its suppliers to the shipping address on file. Shipping insurance must be selected at the time of ordering and cannot be selected after. Shipping insurance may be cancelled and refunded PRIOR to a tracking number being generated. Once the tracking information for a product has been generated and the product has shipped, the shipping insurance amount can NOT be refunded. This is a product replacement insurance and therefore Full Force Diesel will NOT refund your money.
COVERAGE LIMITS
The limits of this coverage will be equal to or less than the original purchase price of the product(s). The combined limit will never exceed the original order subtotal. Full Force Diesel will replace each product a maximum of one time.
FILING TIME FRAMES
Time to File: Maximum 60 Days from Date of Shipment
Non-Delivery Shipments: Wait 15 Days for Domestic Shipments, 30 Days for Canadian Shipments
Damaged Shipments: Must Be Filed within 7 days of receipt
COVERAGE CONDITIONS:
Full Force Diesel will issue you a replacement product of equal value or issue a store credit or for the original purchase price of the product. This plan is nontransferable and will expire 60 days after the shipment date. All replacement shipping cost covered by Full Force Diesel will beUPS ground.
Generally, once your claim (including supporting documentation) has been submitted, processing takes an average of 8-10 days. After a claim is approved Full Force Diesel will ship the replacement product as quickly as possible. In some cases, due to limited product availability this may take 7-14 days.
Customers filing more than one claim may experience a delay in product replacement due to increased investigative time. Any fraudulent claim will make you liable for prosecution. Your satisfaction is our number one goal and Full Force Diesel will do everything within our power to resolve your claim quickly.
