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A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton. Returns must be packaged securely in an outer carton Do not write on the product packaging itself. Write only on the outer shipping carton. Packages received without a Return Authorization Number written clearly on the outer carton will be refused. Returnable items must be received by Full Force Diesel within 30 days of the product being received by you the customer. (determined by UPS Tracking info) Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc. Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 10% may be assessed. Original shipping charges will not be refunded. Customer is responsible for shipping costs incurred to return products. Some Circumstances in which credit will not be issued but not limited to: Product has been installed and/or used Product has been damaged from an attempt to be installed and/or used Product is shipped back without original box, manual and/or parts Seal on electrical parts is broken Product serial number does not match that of which was original shipped to buyer Product is deemed not re-saleable by Full Force Diesel due to customers own actions in dealing with the product